Support

Nutrium requires Java or AdoptOpenJDK8 in order to run. 

1. If you do not have Java installed you can download it here.
2. For AdoptOpenJDK 8 klick here

1. Check if other websites work on your computer.
2. If not, contact your local IT-department and report the issue.
3. If yes, contact us at support@trients.com and report the issue.

1. Restart your computer and see if it works.
2. If not, does Nutrium work on another computer?
3. If Nutrium works on another computer, report to your local IT department that you experience the issue of not being able to start Nutrium from a certain computer/computers. Let them know it is an urgent matter and ask for contact person and case number.
4. If Nutrium does not work on another computer, report the issue to support@trients.com. Please include screenshots and description.

If using smart-card

1. Does your card work for other services?
2. If no, report that your smart-card does not work to your local responsible department.
3. If yes, ask your local Nutrium administrator to re-register your smart-card.
4. If this did not solve your issue, contact us at support@trients.com with an issue description.

If not using smart card

1. Ask your local Nutrium administrator to reset your password.
2. If this did not solve your issue, contact us at support@trients.com and leave a detailed issue description.

1. Does it work if you restart your computer?
2. If not, does Nutrium work better from another computer?
3. If yes, contact your local IT department and report the issue. Let them know it is an urgent matter and ask for contact person and case number.
4. If no, go to the “help” menu in Nutrium and select Export Logg File. Save it to your local computer. Contact us at support@trients.com and make sure to attach the Logg File and a detailed description of your issue.