FAQ
- Check if other websites work on your computer.
- If not, contact your local IT-department and report the issue.
- If yes, contact us at support@trients.com and report the issue.
- Restart your computer and see if it works.
- If not, does Nutrium work on another computer?
- If Nutrium works on another computer, report to your local IT department that you experience the issue of not being able to start Nutrium from a certain computer/computers. Let them know it is an urgent matter and ask for contact person and case number.
- If Nutrium does not work on another computer, report the issue to support@trients.com. Please include screenshots and description.
If using smart-card
- Does your card work for other services?
- If no, report that your smart-card does not work to your local responsible department.
- If yes, ask your local Nutrium administrator to re-register your smart-card.
- If this did not solve your issue, contact us at support@trients.com with an issue description.
If not using smart card
- Ask your local Nutrium administrator to reset your password.
- If this did not solve your issue, contact us at support@trients.com and leave a detailed issue description.
- Does it work if you restart your computer?
- If not, does Nutrium work better from another computer?
- If yes, contact your local IT department and report the issue. Let them know it is an urgent matter and ask for contact person and case number.
- If no, go to the “help” menu in Nutrium and select Export Logg File. Save it to your local computer. Contact us at support@trients.com and make sure to attach the Logg File and a detailed description of your issue.